Return & Exchange Policy

Return, Exchange & Cancellation Policy

 

At Vastraa House, we strive to deliver products that meet high standards of quality and craftsmanship. However, if you receive an item that is damaged, defective, or different from what you ordered, you may request a return as per the policy outlined below.

✅ Eligibility for Returns

A return request will be accepted only if all the following conditions are met:

  • The request is raised within 4-5 days from the date of delivery

  • The product is unused, unwashed, and in resalable condition

  • All original tags, labels, and packaging are intact

  • The item is not purchased under a discounted or sale category (sale items are non-returnable)

  • A complete unboxing video is provided in cases where the product is incorrect or defective
    (the video must clearly show the sealed package being opened without any cuts or edits)

📦 Return Pickup & Refund Timeline

  • Once a return request is approved, the product will be picked up within 4–7 working days

  • After the item is received and passes quality inspection, the refund will be processed

  • Refunds are generally credited within 10–14 working days, depending on the payment method used

🔁 Exchange Policy

Currently, Vastraa House does not offer direct product exchanges.

If you wish to exchange an item, please:

  1. Initiate a return for the original product

  2. Place a new order separately for the desired item

📞 Return Request Process

To initiate a return, please contact our customer support team within 2 days of receiving the product:

  • 📞 Phone: +91 79847 56511

Please share:

  • Order number

  • Reason for return

  • Clear images or a short video showing the issue

  • Mandatory unboxing video (for wrong or defective items)

Our support team will guide you through the next steps after verification.

💰 Refund – Terms & Conditions

  • Refunds are applicable only if:

    • The product has a verified manufacturing defect, or

    • The item is out of stock after return approval

  • All returned items are reviewed by the Vastraa House Quality Team

  • Refund processing begins within 2 working days after the return request is approved and received at our warehouse:

  • Once initiated, the refund will reflect in the customer’s account within 10–14 working days, depending on the original payment mode

❌ Cancellation Policy

  • Orders can be cancelled within 24 hours of placing the order

  • Both full and partial cancellations are allowed within this time frame

  • Once cancelled, the refund will be processed to the original payment method

For Cash on Delivery (COD) orders, refunds will be processed via NEFT transfer after necessary details are shared.